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Professional indemnity specialists
One of the sectors we specialise in servicing is the property sector. So we have a strong offering for all people engaged in offering advice or business services relating to property. But, it is not just professionals involved in a finished property that we can support. In simple terms we can offer insurance to anyone […]
Read moreAdvice potential house buyers sellers have been given in dealing with Estate agents!
HOW TO CHOOSE THE RIGHT ESTATE AGENT Its always useful to know what our potential customers are being advised when dealing with us as a business. That way we can all be ready with relevant responses, marketing messages and behaviours to attract client. Here is what the Telegraph advised potential house sellers to do when […]
Read moreDoes your insurer know you?
Most estate agents and letting agents will be aware that the Property Misdescriptions Act has now been repealed. The legal landscape for Agents has changed with the Consumer Protection Regulations now being extended to also apply to property agents. So the question is why are some insurers still referring to the Property Misdescriptions Act in […]
Read moreThe Property Misdescriptions Act repeal
Last October the Property Misdesrcriptions Act 1991 was repealed in favour of the new CPRs. This new law looks like it could significantly increase the liabilities faced by an agent. The Custodian Property Agents Product has been relaunched to address this new liability. Our product is underwritten by Axa Insurance Plc. We would say that […]
Read moreIf CPRs mean nothing to you then read on….
If CPR means nothing to you..you better read on… On 1 October 2013, the Property Misdescriptions Act 1991 was repealed and replaced by The Consumer Protection from Unfair Trading Regulations 2008 (CPRs). So what you might say? Well, this has wide-ranging implications for all estate agents and lettings agents. The act appears to expand an […]
Read moreDon’t get punished for an innocent mistake
When buying your professional indemnity insurance you will generally have to answer some questions. There is an expectation from you to disclose all ‘material facts’ to insurers. So what is a material fact? A material fact is a piece of information that would have changed how your insurance quote or terms had the insurer known […]
Read moreComplaints about complaints..
Complaints…sometimes they happen. At the last ARLA conference the Ombudsman cited one of the main causes for a complaint to escalate. It wasn’t the nature of the complaint or the cause of the complaint IT WAS HOW THE COMPLAINT WAS DEALT WITH! It was found that however severe or insignificant the initial complaint might be […]
Read moreI heard it from the Ombudsman..
No agent wants to be the subject of a complaint to the Ombudsman. So what are the most common causes of complaint? At the last ALRA conference the Ombudsman identified the following to be the main subject areas of a complaint: – referencing: the reference on a potential tenant has been lacking and problems with […]
Read moreCPRs game changer or more of the same?
The new CPRs have now come into force. We talk with many property agents. It seems the views held range from this is just a storm in a tea cup to this is a comlete game changer transforming an agents liability beyond recognition. The are also a few agents that have said “CPRs, what are […]
Read moreAlot of hot air can cause a whole lot of damage..
We all want business. And we all don’t want to pay more than we have to for services. If you are a landlord or a property agent, it could be quite tempting to go for the cheapest Gas safety Certification engineer. It could be tempting to try a new guy because he is offering the […]
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