Info for arla agents on complaints and their professional indemnity insurance.
Here is a curious thing.
ARLA and NAEA agents, in their desire to pacify customers, can sometimes go a little too far in admitting they are wrong or liable.
It may make commercial sense to do this sometimes but it is important to consider how this may impact on your professional indemnity insurance.
If you have any situation which looks like it could become a claim under your professional indemnity then your insurer will not want you to admit liability without you agreeing it with them first.
The reason for this is that if your insurer does have to manage a claim on your behalf then you may well have compromised your insurer’s ability to resolve the dispute by admitting liability.
So, the best thing to do is to contact your insurer if you are in any doubt or call us on 0207 648 4343 or fill in the boxes below and we will call you.
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