Privacy Policy

This policy sets out the basis on which Custodian of Unit 35, Smithbrooks Kilns, Surrey, Cranleigh, GU6 8JJ (Company Number 08068698 ) (together with our subsidiaries, our holding company, subsidiaries of our holding company from time to time, collectively called “Custodian” or “we”) collects personal data from you and how we process such data.

By visiting our website www.custodianinsurance.co.uk (our “Site”) or using Isaac or any other applications or software we provide from time to time (collectively our “App”), you accept and consent to the practices set out below.

Collection of information

1. For the purposes outlined in Clause 2, we may collect and process the following information about you:
   1. Information you give us – information that you provide us (which may include your name, address, email address, telephone number, credit card information and other personal description) by filling in forms on our Site or our App, or by corresponding with us (by phone, email or otherwise), for example:
      1. when you report any problem to us;
      2. when you use certain features on our Site or our App;
      3. when you request any support from us; or
      4. when you complete any survey or questionnaire we send you.
   2. Information we collect about you – information automatically collected when you visit our Site or use our App, for example:
      1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
      2. information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number; and
   3. Information we receive from third parties – We work with third parties and we may receive information about you from them, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
2. We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

Uses made of the information

1. We use information held about you for the following purposes:
   1. providing, improving and developing our services;
   2. researching, designing and launching new features or products;
   3. presenting content and information in our Site and our App in the most effective manner for you and for the device you use;
   4. providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;
   5. collecting overdue amounts;
   6. complying with laws and regulations applicable to us in or outside of England and Wales;
   7. responding or taking part in legal proceedings, including seeking professional advice;
   8. for direct marketing purposes (please see further details in Clause 2 below);
   9. communicating with you and responding to your questions or requests; and
   10. purposes directly related or incidental to the above.
2. 1. the personal data that may be used in direct marketing are those that you provide to us or we collect from you under Clause 1.1 above;
   2. the type of services or products that may be offered or advertised will be Insurance and related risk management products and services;
   3. the relevant information may be sent to you by Email or phone call;
   4. you may opt out any time by You can unsubscribe by clicking on Unsubscribe in the email or advise us by sending email to us at any time to take you off the marketing list without charge. We will cease to send you marketing information.

Disclosure of your information

We will keep your personal data we hold confidential but you agree we may provide information to:

1. any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006;
2. personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example staff engaged in the provision of support services) where applicable to our regulator and any dispute resolution service that we may use from time to time;
3. our overseas offices, affiliates, business partners and counterparts (on a need-to-know basis only);
4. persons under a duty of confidentiality to us;
5. persons to whom we are required to make disclosure under applicable laws and regulations in or outside of England and Wales; or
6. actual or proposed transferees of our operations (or a substantial part thereof) in or outside of England and Wales

Third-party web services

We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

Third-party sites

Our Site, our App or our communication with you may from time to time contain links to third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites understand your rights. We accept no responsibility or liability for any practices of third-party websites.

Security 

1. All information you provide to us is stored on our secure servers.
2. We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.
3. We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.
4. Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

Data transfer

1. The data that we collect from you may be transferred to, and stored at, a destination outside England and Wales. It may also be processed by persons referred to in Clause 3 above who operate outside England and Wales.
2. By submitting your personal data you agree to this transfer, storing or processing of data outside England and Wales. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy.

Your rights

1. You have the right to:
   1. check whether we hold personal data about you;
   2. access any personal data we hold about you; and
   3. require us to correct any inaccuracy or error in any personal data we hold about you.

Changes to our privacy policy

We may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site and our App after the changes come into effect means that you agree to be bound by the revised policy.

Contact us

If you have any questions, comments or requests regarding personal data, please address them to: info@custodianinsurance.co.uk