Having a claim can be stressful. We understand that.

A Professional Indemnity claim can undermine business confidence and attention. Custodian Insurance helps to alleviate the toll it takes on you and your business. We’ll manage the claim to reduce your stress and save you time. So you can continue with business as usual.

When you experience a Professional Indemnity claim, you may be surprised at the various emotions you might feel. Frustration at the circumstances; confusion and upset that someone is bringing a claim; even anger. Or fear of what could happen during the process, and how the outcome may affect your reputation.

It’s an unsettling time. You need to know you have someone to lean on who’s on your side and can help. That’s where we come in. We never judge – we’re there to support you.

How we’ve helped others

Some of our clients have never had a claim. Others came to us after experiencing a claim where they felt the insurance market had been unfair to them. At those times, we look into what happened and why, advising them if needed on how to alleviate future risks.

Often, a ‘post claim’ business is a better, more careful business. And when you’re insured by Custodian Insurance, your policies will reflect that.

As soon as a claim occurs, get in touch immediately. Be assured that we will never judge. We always keep an open mind as we look to understand what happened. Then, we can guide you to the best and fairest resolution for all.

Our pledge to you

Whatever insurance products you have with us – whether underwritten by ourselves or through a third party insurer – you have our promise that if you receive a valid claim, we will help to ensure a fair outcome for all.

• We will never judge any business that has or had a claim
• We will offer reassurance and support if you experience a claim
• We will always be fair-minded and strive for a fair outcome on claims
• We will ensure that the claims handling process transpires as quickly as possible
• We will look behind the claim to find the positive learnings to benefit your insurance renewal

Business sectors we work with include:

• Accounting
• Construction, including Architects, Surveyors and Engineers
• Property Agents
• Media, Advertising and Marketing
• Contractors and Consultants
• Technology Professionals – we can also protect your intellectual property rights

Custodian Insurance provides comprehensive insurance solutions to shield you, your business and your employees, from Professional Indemnity to Public or Employer’s liability insurances.

We’ll make sure you’re fully protected.

Insurance coverage is based on the information you provide and/or allow us access to.