Because we understand. We’re an SME ourselves. We understand the need for that human touch in what is often considered to be an automated and impersonal industry . We’re not like that. We’re a friendly and responsive team with a highly professional attitude. We want to do the right thing for our clients while providing that personal touch.
What we can do for you
Our combined experiences in the insurance industry has given us a deep understanding of how insurance products work. We know how to deliver appropriate solutions for SMEs. And we can unpick complex issues and clearly explain how we can solve them for you.
How we work
It’s simple – you contact us, we respond! And with no automated phone systems, you’re straight through to the team. Plus, once you’re a signed-up client or partner, you’ll have a named person to contact every time you call. As soon as we know what your query is, we’re on to it.
Meet our expert team
Zahid Naqvi
Founder & MD
With an insurance career spanning over 20 years in big A-rated insurers, including the RSA and Hiscox, Zahid’s focus was mainly on SMEs. During those years, Zahid dreamt about setting up his own business delivering insurance products and services to SMEs. His dream was to bring all the good aspects learnt along the way and ditch the less customer focused ones seen in some of the bigger corporates. Finally, in 2012, he stopped dreaming and created Custodian Insurance. The name was chosen as it recognises that SMEs, business owners, brokers and partners have confidence in us, recognising that we do what’s right for them.
Zahid is married with three daughters who he loves spending time with, along with his wider family and friends. Sporting hobbies include tennis, running and swimming (especially in the sea). The creative side of him loves reading, music, theatre and appreciates art – sometimes not just appreciating it but actually doing it, too!
Katie Fagan
Underwriter
Katie has over 18 years of Professional Indemnity Underwriting experience across all professions. She began her insurance career in 2000, moving into Professional Indemnity Underwriting in 2002 with Norwich Union in the City of London as an Assistant Underwriter. Subsequently, she worked at AIG and then at Catlin for eight and a half years as a Professional Indemnity Underwriter, where she underwrote for both the Lloyds Syndicate and Company market. She then moved to an MGA as a senior Professional Indemnity Underwriter where she worked for three years, joining Custodian Insurance in July 2019.
Outside of work, Katie enjoys spending time with her family, going to the theatre, music gigs and swimming as well as socialising with friends.
Andreia Martins
Account Executive
Making sure clients and broker partners are well looked after, Andreia started her insurance journey in 2009. Dealing with a wide range of products, her experience was gained in large established insurance organisations. Andreia took some time off to have a family but still found time to become CII Certified. She has a broad understanding of insurance and enjoys solving problems for clients and partners.
As a busy mum of two school-aged children, Andreia likes nothing more than to escape to the woodlands for all the family to burn some energy, get fresh air and climb some trees. Their new favourite hobby is playing laser guns in the woods, which can get a bit too competitive!
Brana Korac
Account Executive
Brana has 10 years’ experience in similar roles. Her Master’s degree in Spatial Planning and the skills gained while studying at university significantly help in the efficiency of her work. Brana really enjoys getting things done and attending to the details that make relationships with new customers and brokers work smoothly. She is proud to be part of a team who’s truly focused on their customers and who work so well together.
When she’s not tackling the needs of our customers, Brana enjoys spending time with family and friends. She loves hiking, kayaking, seeing live music and especially travelling to new places.
Kuresa Kaji
Financial Controller
With over 20 years’ experience in accounting and financial management across a diverse range of sectors at senior level, Kuresa is ACCA qualified. She ensures the business numbers work and that the accounts function runs smoothly.
When she’s not number crunching, Kuresa loves spending quality time with her three children, taking them swimming, bowling and going on holidays. Kuresa loves travelling and reading, and takes part in classes like yoga, Pilates, group cycling and aerobics at her local gym.
Lisa Roberts
Underwriter
Lisa has over 18 years of Professional Indemnity Insurance experience, gained in both Underwriting and a Broking capacity across all professions. She began her insurance career in 2002 as an underwriter.
Her experience spans the Insurance Company market where she worked for Catlin for several years as a Professional Indemnity Underwriter, the MGA market where she was underwriting for a Lloyds syndicate and also insurance broking where she further extended her contacts and experience by working as a Broker Co-ordinator for a broking firm in the City of London.
She joined Custodian Insurance in January 2020.
Outside of work, Lisa enjoys spending time with her family and creating new memories with her two young boys, she is also a big dog lover and enjoys long walks with her little Pug Lola. When she’s not being mum, she loves going to music festivals, as well as socialising with friends.
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