Custodian Musings

Don’t get punished for an innocent mistake

When buying your professional indemnity insurance you will generally have to answer some questions. There is an expectation from you to disclose all ‘material facts’ to insurers. So what is a material fact? A material fact is a piece of information that would have changed how your insurance quote or […]

Complaints about complaints..

Complaints…sometimes they happen. At the last ARLA conference the Ombudsman cited one of the main causes for a complaint to escalate.  It wasn’t the nature of the complaint or the cause of the complaint IT WAS HOW THE COMPLAINT WAS DEALT WITH!  It was found that however severe or insignificant […]

I heard it from the Ombudsman..

No agent wants to be the subject of a complaint to the Ombudsman. So what are the most common causes of complaint? At the last ALRA conference the Ombudsman identified the following to be the main subject areas of a complaint: – referencing: the reference on a potential tenant has […]

CPRs game changer or more of the same?

The new CPRs have now come into force. We talk with many property agents.  It seems the views held range from this is just a storm in a tea cup to this is a comlete game changer transforming an agents liability beyond recognition.  The are also a few agents that […]

Alot of hot air can cause a whole lot of damage..

We all want business. And we all don’t want to pay more than we have to for services. If you are a landlord or a property agent, it could be quite tempting to go for the cheapest Gas safety Certification engineer. It could be tempting to try a new guy […]

One call is all it takes!

Have you ever experienced any of these issues from your current insurance provider? > Lack of communication > Being sold covers you do not need > Being overcharged > Unclear documentation from unknown insurers >Long laborious forms asking far too many questions If you have experienced any of these things […]

Ingenious way for you to sell a house worth just over £250k or just corrupt?

Selling a house just over £250k can be a challenge, as no one wants to go just above the stamp duty ceiling. This poses a problem for a seller if their house is worth just over £250,000. Buyers don’t want to offer more than £250,000 as they will then incur the […]

Mandatory Professional indemnity for property agents?

Not yet… However, we have seen the government step in recently to protect the public with replacing the Property Misdescriptions Act with wider consumer protection in the form of CPRs. Currently letting agents are not externally regulated and not required to have professional indemnity.  The level of potential risk this […]

What makes Custodian unique?

Custodian Management Ltd is an insurance underwriting agency devoted to protecting businesses from traditional and modern professional risks.  We are part of the Advent Group based on 15-17 Cornhill, London, EC3V 3QQ.  The Custodian offering is focused on providing professional indemnity solutions to niche professional groupings.  Property professionals are one of […]

Should you read this piece about professional indemnity…? We think “yes”!

Do you need professional indemnity!? Now over 50% of all SMEs buy professional indemnity cover.  It’s often hard for a business to know what to look for.  Wordings and insurers vary considerably.  To summarise, if you are advising, selling, designing or surveying then it’s sensible to buy professional indemnity cover.  […]

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