Zameer Nazarali, SimplifyER
Working with many different organisations, SimplifyER helps them to look after their employees while staying compliant of both HR and employment law. Part of SimplifyER’s comprehensive service provision includes insurance for their clients to protect them and their employees.
Zameer Nazarali is SimplifyER’s Founder and CEO. He and Zahid met some years ago, quickly building a good rapport that lead on to a strong business relationship. Impressed with the Custodian team’s flexibility, friendliness and responsiveness, Zameer particularly liked the fact that Custodian Insurance are totally transparent in all their dealings, helping to cement that essential trust.
Explaining how Custodian go above and beyond to find the right insurance solutions for SimplifyER and their clients, Zameer said, “Custodian Insurance is always supportive, giving us great ideas and tweaking advice to help as we’ve grown. And their employment insurance product is market leading, giving us a good edge when we pitch to clients.”
CASE STUDY – The Problem
A while ago, the team at SimplifyER had two tribunal claims going on at the same time. One of them was covered by insurance, but the other wasn’t and they’d forgotten to notify SimplifyER.
The client’s tribunal claim was a technical legal argument based on a breach of contract. Zameer told us, “We had done all the groundwork on the case but didn’t notify Custodian until very late, when the tribunal date had already been set. I thought it would be a big problem.” But, of course, it wasn’t.
The team at Custodian quickly sorted the insurance for SimplifyER’s client. Meanwhile, Zahid spoke to a panel of solicitors from Custodian Insurance’s lawyer partners to find the one with the most relevant experience for this particular case.
Because Custodian Insurance ensured that SimplifyER had the right solicitor for their client – a solicitor who understood the nuance of the breach of contract claim – the argument was extremely well constructed. The solicitor knew exactly what he was doing, which meant that the case was not only easily won, but much faster than normal, too. So, Zameer and his client were delighted with the result.
Explaining how efficient the Custodian team are, Zameer told us of the subtle changes that are hardly noticeable to SimplifyER but that create a big difference to their service. The knock-on effect being that both SimplifyER and their clients have improved peace of mind.
Zameer said, “Custodian’s team makes it very easy to renew our client insurances in good time, agreeing things well in advance. I’m constantly seeing improvements in the service, even when we didn’t know we needed them!”
Strong, Positive Relationship
“Custodian are our go-to for all our insurance needs. As we’re growing, when we embark on new projects, they will be part of that process. We consider Custodian Insurance a strong and positive part of our business.”Zameer Nazarali, CEO of SimplifyER