Insurance for professionals

Custodian Insurance is here to protect your business and safeguard your reputation.

Our products are designed with your industry in mind and tailored to meet the specific challenges, threats and risks you face. This is to help you ensure you’re protected – and in the event of a claim against you, we’ll support you every step of the way.

Custodian Insurance works directly with brokers, intermediaries, trade associations, franchisors and businesses to offer products that are easy to access, excellent value and backed by blue chip insurers.

Find out more about us, read an overview of our business insurance products, or select your area of interest below.


Our products are suitable for professionals specialising in book keeping, auditing, management accounting or general practitioners. If you are a chartered accountant, you can rest assured that our product and choice of insurer complies with the Institute of Chartered Accountants in England and Wales.

When it comes to your clients’ finances, trust is a critical thing. Accounting is an intangible service requiring a high degree of discretion. Buying insurance is also requires a level of trust and discretion between both parties. We recognise this needs to be in place from the initial contact in buying the insurance product through to handling a potential claim.

Any information you share with us when buying your insurance is confidential.

Our covers also reflect this. Our wording is clear in protecting you from an inadvertent breach of your clients confidentiality. Beyond the standard negligence cover, our wordings also recognise the increased privacy rights individuals have and the growing risks in breaching those rights. In a more digital environment we are only one accidental press of a button away from a breach of privacy under the Data Protection Act 1988. Our wording will defend you up to £250,000 in costs if such an action is brought against you as a result of your business activities.

We also recognise an accountancy practice may not necessarily have a static base of partners. We recognize that partners may leave, join, retire or change their role from employee to part time consultants. Our wording will automatically protect you from a claim arising from a former partner.

We aim to deliver:

– a product that will protect an accountancy professional from both known exposures and new exposures.

– a service that is efficient and discrete.

– an insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

Architects can be involved in high risk and complex work.

An architect may engage in a wide range of activities from designing a couple’s dream home to drawing up plans for a new town hall.

The architectural profession is a highly specialised, technical discipline and with it comes a duty of care which demands a high level of precision in the quality of work. Inevitably where a high level of precision and duty of care exists things can go wrong and be costly when they do.

Our wording is a civil liability based wording and goes beyond a basic negligence based wording. As an architect an inadvertent breach of some of your regulations or statutory obligations could result in criminal proceedings against you. If it does then you need to know that someone is there to defend you. Our covers will protect you up to a limit of £500,000 in costs.

We recognise that just as important as having a strong wording is having the right team and approach behind you ready to provide the support needed when you have a problem.

We have aimed to deliver:

– a product that will protect a property professional from both generic and sector specific exposures.

– a service that is efficient and discrete.

– an insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

Engineers can be involved in highly complex and technical work.

An engineer’s work can range from designing the heating and ventilation for a new office block to designing a complicated engineering process for a manufacturer.

Engineers have a high duty of care and require a high level of precision in the quality of their work. And where such a level of precision is involved things can go wrong and it’s complex and costly when they do.

We recognise that this is when our customers need to know they are supported by a team of people capable of understanding and dealing with the problem effectively. This is the product the customer buys from us.

Our wording is a civil liability based wording and goes beyond a basic negligence based wording. As an engineer, one inadvertent breach of a regulation or statutory obligation could result in criminal proceedings against you. If it does then you need to know that someone is there to defend you. Our covers will protect you up to a limit of £500,000 in costs.

We have aimed to deliver:

– a product that will protect a property professional from both generic and sector specific exposures.

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

Custodian Employment Dispute Cover is an umbrella insurance policy indemnifying HR professionals. It gives peace of mind to your qualifying clients by indemnifying you for any claims they have connected with the issues below and your advice.
Custodian Employment Dispute Cover key features:
– Wrongful dismissal
– Termination of employment (either actual or constructive)
– Employment related misrepresentation
– Unfair dismissal
– Unequal pay
– Unlawful deduction of wages
– Discrimination on the grounds of sex, pregnancy, disability, age, race, religion
– Sexual or other harassment or employment related humiliation
– Invasion of privacy
– Wrongful discipline
– Failure to adopt adequate employment or workplace policies
– Victimisation
– Wrongful deprivation of any career opportunity
– Cover responds to existing, past and potential employees


As a marketing professional you may be involved in graphic design, advertising, copywriting, direct marketing, digital marketing, PR, branding and a whole host of other related activities.

Our wording is a civil liability based wording and goes beyond a basic negligence based wording. We have also added some extensions that are particular to the sector. You will want to know that you are protected if you inadvertently breach a comparative advertising statute. You will want to know you are covered for defamation. In the unlikely event one of your staff disparages a third party product, you want to be assured that you have some fall back protection. All these are valid concerns that we have sought to address in the cover we offer you.

We have aimed to deliver:

– a product that will protect a marketing business from both generic and sector specific exposures.

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

Estate agents and letting agents can be engaged in a wide range of activities from estate agency, letting property, property management, to lease renewals and property maintenance. Much of this work is completed under pressure and to tight deadlines. This can make estate agents vulnerable to a range of accusations and areas of conflict with their clients.

Beyond the day-to-day activities as a property agent you are most likely aware of the following Acts:

The New Consumer Protection Regulations (replacing the repealed Property Misdescriptions Act 1991)

The Estate Agents’ Act 1979

The Consumers, Estate Agents and Redress Act 2007

A property agent would be wise to ensure there is cover in place for these exposures and that there is protection if an inadvertent breach of one of these Statutes arises. Sometimes estate agents enter into joint agency agreements with other agents and there may be concerns around whether protection is in place for them against a claim emerging from a third party under such an arrangement. Perhaps there is concern about an adverse property ombudsman decision and a resulting order to make a compensation award. All these are valid concerns that we have sought to address in the cover we offer you.

We also recognise that a property agent practice may not necessarily have a static base of partners or directors. We recognise that partners or directors may leave, join, retire or change their role from employee to part time consultants. Our wording will automatically protect you from a claim arising from a former partner.

All our property agents wordings are civil liability based wording and go beyond a basic negligence based wording.

We have aimed to deliver:

– a product that will protect a property professional from both generic and sector specific exposures.

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

Property professionals can be engaged in a wide range of activities from estate agency, surveying, property management, selling houses and renting properties, to town planning, quantity surveying and project management. Chartered surveyors can rest assured that our product and choice of insurer complies with the Royal Institute of Chartered Surveyors

Beyond this there are many statutory provisions that apply to property professionals. If an inadvertent breach results in a prosecution against our customers then we will defend them. Our cover offers protection for the following key statutory provisions:

The new Consumer Protection Regulations (replacing the repealed Property Misdescriptions Act 1991)

The Estate Agents’ Act 1979

The Consumers, Estate Agents and Redress Act 2007

The Health and Safety at Work etc Act 1974

The Health and Safety at Work (Northern Ireland) Order 1978

The Construction (Design and Management) Regulations 1994

We also recognise that a property professional practice may not necessarily have a static base of partners. We recognise that partners may leave, join, retire or change their role from employee to part time consultants. Our wording will automatically protect you from a claim arising from a former partner.

All our property professional wordings are civil liability based wording and go beyond a basic negligence based wording.

We have aimed to deliver:

– a product that will protect a property professional from both generic and sector specific exposures.

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced


A technology professional may be involved in programming or customising software, selling hardware or software, maintenance, technology consultancy, infrastructure work, advising businesses on how to automate functions and a whole host of other activities.

Our wording is a civil liability based wording and goes beyond a basic negligence based wording. There has always been a grey area between provision of products and services within the technology sector. Often an IT product can be seen as an intangible service with vested intellectual property. Our cover seeks to remove this grey area by offering clear cover for IT Products.

We also have some added coverages that are particularly relevant to the technology sector. Within this area breaches of intellectual property rights are common. Our wordings will not only cover inadvertent breaches of intellectual property but will also provide some support in pursuing third parties who have breached your intellectual property. Beyond this we have also included an element of virus cover in the event that you cause a loss to your client through an inadvertent virus transmission.

We have aimed to deliver:

– a product that will protect a technology business from old exposures and emerging risks

– a product that covers both generic and sector specific exposures.

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

There aren’t many professions offering advice or design that we don’t have a suitable product for. It’s not possible to list the types of businesses and professionals we can help. Our products are suitable for a wide range of professions from management consultants, business consultants, energy assessors through to recruitment agents and weed killers!

Our wording is a full civil liability based wording and goes beyond a basic negligence based wording. We have also added some extensions that are pertinent to businesses offering advice or design for a living.

Beyond the standard cover which protects you against a claim for negligence our product includes the following features:

– a claim arising from loss of document cover up to £250,000 and including electronic documents

– defending an action brought against you for a breach under the Dataa Protection Act up to £250,000

– pursuit costs in the event that someone infringes your intellectual property

We have aimed to deliver:

– a product that will protect businesses from both traditional and emerging exposures

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced


MGAs are a growth area within the insurance market. However it remains an anomaly that the FSA has not formally recognised their status as being separate to insurance brokers. It is also notable that despite being an established and growing business model MGAs have limited choice when it comes to choosing their professional indemnity. Usually a broker’s wording is endorsed and that is considered sufficient,.

Custodian believes that MGAs are here to stay, having become an established way of transacting business and are therefore worthy of a specific wording targeted at covering the exposures they may face.

Our MGA wording is a civil liability wording and aims to be clear and specific about the cover it offers to MGAs in both their own delegation and their sub-delegation of authorities.

As an MGA ourselves, we considered what we would like to see within the wording and also concluded that the delegation of authority is the core function of the MGA and so needs to be stated up front at the top of the policy rather than endorsed at the end as an afterthought.

We have aimed to deliver:

– a product that is clear about delegation

– a product that covers both generic and sector specific exposures.

– a service that is efficient and discrete.

– an insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced


Contractors often feel they do not have a professional exposure believing they are creating, building or fixing things rather than advising or designing. However a professional duty can be assumed in a variety of ways. Sometimes a claim may be rejected by a Product liability policy and pushed to a professional indemnity policy. All very well if you have one! An example of this would be where a principal certifies a site is ready and then instructs his building contractor to commence build. The contractor then initiates the build only to find that the site was not ready and there is a problem with the build. Who is responsible – the principal or the contractor? The answer to that is its not clear but its likely that the party that does not have the professional indemnity cover in place will be the one least equipped to put up a fight and therefore more likely to pick up the bill!

There are a number of ways that a contractor could be protected by a Custodian policy. As with any other business they could be responsible for a breach of confidentiality, accused of giving poor advice, you may stray into design work, or you may inadvertently breach some of the statutes and regulations relevant to your sector. As a contractor an inadvertent breach of some of these regulations or statutory obligations could result in a criminal proceeding against you. If it does then you need to know that someone is there to defend you. Our covers will protect you up to a limit of £500,000 in costs.

We recognise that some contractors still chose not to buy professional indemnity because they sometimes feel they are being charged for exposures they don’t have rather than those they do.

At Custodian we have aimed to deliver:

– a product that does not charge for exposures that do not exist

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced


Starting a new business is scary and exciting in equal measure. Commitment and focus is required in running a business and in those early days the last thing you need is a dissatisfied customer threatening to take action against you. Such an event can be a real distraction if it isn’t handled properly and be fatal if the business has not bought any cover.

At Custodian we recognise that new businesses need an insurance provider they can grow with that does not charge established prices for unestablished businesses. We do not believe that new businesses should have a product that restricts their cover just because they are a young business.

We think that a new business needs to have the same breadth of cover as a larger business and want to provide a product that a new business can grow into rather than grow out of.

We recognise new businesses are on a tighter budget, but also feel that just because a business is new they should not be short changed on cover. Most businesses are more vulnerable in the early stage of their life cycle and one uncovered claim could be fatal. In recognition of this, Custodian does not believe new businesses should be penalised by more restrictive cover than an established business. Full civil liability cover is available to new businesses.

We have aimed to deliver:

– a product that supports a new or emerging business

– a product that recognises the financial constraints many new businesses operate within

– a service that is efficient and discrete.

– An insurer behind our products that has both reputation and financial security

– a claims service that is sensitive and experienced

Running and managing any business involves some element of risk.

Claims for wrongful acts against a director for mismanagement of the business could come from a number of sources: shareholders, suppliers, customers, creditors, regulatory bodies, current employees, ex-employees and even potential employees.

Some of those risks can involve a director of a limited company taking on personal liabilities.

Our management liability product protects the business and its directors from personal and corporate liabilities arising from the management of the business and its employees.

Custodian aims to provide security to its business customers through strong product offerings underpinned by personal service, access to sensitive claims handling, and a financially secure underwriting partner in Axa Insurance UK Plc.

Our management liability product consists of Directors and Officers insurance and Employment Practices insurance. These can be bought together or separately.

We’d love you to stay in touch with us in whichever way you prefer